Cancellation / Return Policy

Cancellation Policy:

  • If a customer changes their mind and wants to cancel the order, then they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
  • Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, customer cannot cancel the order.
  • If the customer has placed an order through Online Payment and cancels the order, then we will process for a refund within 7 working days.

Refund Policy:

  • A refund will be considered only if the request is made within 7 days of placing an order. (If the product is damaged, Duplicate or quantity varies).
  • The return will be processed only if:

    1) It is determined that the product was not damaged while in your possession

    2) The product is not different from what was shipped to you

    3) The product is returned in original condition

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. 
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • NOTE: If you have done online payment and you are canceling the order without any proper reason,  the payment gateway charge 3% plus GST will be deducted from your refund amount.

To request a refund, simply mail us on with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed after customer support team validate and analyze issue, but it will only show in your bank account only when the product comes back to hub. Once the refund is processed we will intimate you through EMAIL and SMS with the refund transaction details.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.

NOTE :  For a refund, the name of the customer must be the same as registered(Crop10) account name and bank account name, Customer must send a Cheque photo or passbook photo for a refund with Adhaar Card or PAN card.

For query mail us at

Kindly note that refund will be made only after proper investigation of the whole scenario by our special team.

Crop10 reserve the rights to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated of the terms and conditions, please review this website periodically. 

Disputes shall be subject to exclusive jurisdiction of the courts of  Indore M.P.